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Support

At Weblook we provide real-time ‘eyes-on monitoring and support 365 days a year. We do not keep you waiting 5 business days to respond. Because we understand time = money!
From new product inquiries, existing client troubleshooting, to emergency support when you need it, you name it, we support it! Unlike other service providers, we do not have just a general hotline and a support email for inquiries. We have taken customer service to the next level with a variety of convenient channels for you to get in touch with us. Because at Weblook we understand that every inquiry or problem is different and therefore requires different channels of support. Please follow our drop-down menu and select the most suitable option for your requirement.
Weblook is dedicated to your operations. We apply proven tools and strategies to drive customer satisfaction and the overall success of your business. By offering 24/7 technical support, our company delivers top-class Level 1 support with a customer-oriented approach and key benefits:

365 Technical Support

You will receive responsive help any time it’s needed. Our agents do their best to provide them with a personalized approach and, as a result, reinforce their loyalty to your brand.

Quick Response

No matter what issue appears, our team consists of certified members who can offer professional L1 technical support. Because of this, you’ll get reduced average call time and speedy complying with the customer requests.

Monthly Reports

We analyze all customer requests and document what works well and what needs to be improved. Let our team handle your frontline support and keep you updated with regular metric reports.

Customer Billing Portal

Weblook is dedicated to your operations. We apply proven tools and strategies to drive customer satisfaction and the overall success of your business. By offering 24/7 technical support, our company delivers top-class Level 1 support with a customer-oriented approach and key benefits:

Within your customer billing portal, customers will be able to:

Submit payments

View and search all invoices, estimates, credit notes, and payments

Update contact information

Manage payment methods

Approve payment plans

Approve proposals and pay up-front deposits

Apply open credit notes

Purchase subscriptions

Ask billing-related questions

Download supporting documentation on invoices, estimates, and credit notes (file attachments)

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Support Portal

From the start of our cooperation, we seek to get an in-depth understanding of your business processes so that we can develop a 100% customized plan for your company. We don’t use a “one size fits all” approach that won’t fit your short and long term goals. How does our tech support services work? Our team gathers all the required information about customers and their tech requests. Once an agent team identifies a problem, they start searching through all possible solutions that can meet customer needs in the best possible way. Our experts are trained enough to find the most effective way out of any situation.

Round the Clock Technical Support:
Explore Our Expertise

When it comes to Level 1 technical support, our agents are here to provide companies locally and worldwide with effective solutions right away. If you choose our team, we will get omnichannel assistance in fixing issues that arise while using digital products and services. Here is what we offer:

Tech Helpdesk

Assistance with navigation

General product information

Installation, setup, and repair

Help with configuration

Diagnostics and troubleshooting

We further provide a variety of channels for your to reach us on! Because we believe every inquiry is unique and we always put our customers first! Browse the option available and get in touch with us!