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How to implement Two-factor authentication on Weblook emails

This guide will help you secure your Weblookmail” account from attackers by enabling two-factor authentication.  Two-factor authentication involves an extra security step when you log on to ensure that it really is you logging in and not someone who has stolen or guessed your password.

01. Preparing to start

Before we start, you will need:

– An authenticator app
– A recovery email address
– Authenticator App

An authenticator app is installed on your mobile phone or tablet.  This app will provide the second-step security code you will need to log on.  Several authenticator apps are available and you may already be using one.  The most commonly used ones are:

 We would Highly recommend if you could use 

– Google Authenticator

If you already have an authenticator app installed on your device you can use that without installing another

Recovery email address

A recovery email address is typically a personal email address not associated with First Class support.  It is used to recover your account if you forget your password. 

02. Enabling Two-Factor authentication

You can enable two-factor authentication yourself from the webmail portal located at Once you have logged in to the webmail portal, https://mail.eweblook.com/interface/root#/  click on the Settings button:

email two factor authentication

On the right-hand side of the settings page, you will see a button to enable two-factor authentication.  Check that you have your authenticator app to hand in and your recovery email, then click on the button to start the setup process.

Enable two factor authentication

two factor authentication



The first step requires you to enter your recovery email.  Type it in once and then again to confirm it and then press [Next]

You will then be presented with a special barcode called a QR code to scan into your authenticator app.  Open the app and click on the button to add using a QR code.  This will enable the camera on your phone so point the camera at the QR code and the app will read it. 

two factor authentication

Once the authenticator app has read the QR code and added your email account, it will produce a six-digit verification code.  Enter this code into the Verification Code field in the two-factor authentication setup window and click [Check].

That’s it.  You have enabled two-factor authentication on your email account. Each time you log in to the webmail portal, the authenticator app will give you your secret six-digit code to log in.  This is two-factor authentication.

03. Re-authenticating email on your phone or tablet

As a security precaution, any phone or tablet you have connected to your email will be logged out once you have set up two-factor authentication.  Thankfully, you will not have to use the app every time you want to use email on your phone or tablet.  You will use a special, very complex password.

Getting the password for your mobile or tablet

Once you have set up two-factor authentication in your webmail portal there will be several new secure passwords created.  We want the first one in the list for IMAP/POP/SMTP. 

Click on the eye icon next to the IMAP/POP/SMTP password to reveal it:

two factor authentication

This is the password you use to connect your mobile or tablet to your email.  Yours will be a unique password.

two factor authentication with imap pop clients


Useful tip

When your mobile or tablet is disconnected from your email account, the mail program will generally pop up and ask you for the password.  Enter this new password there and you will be reconnected.

If your device is not asking for the new password, go into settings and your mail settings and enter it manually there.  This will reconnect your device to your email service and it will be secure.


Weblook International Pvt Ltd
207/23, Dharmapala Mawatha,
Colombo 7

If you have any questions or need help please contact us:

 You can call us on 011 7 555 999”


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